FREQUENTLY ASKED QUESTIONS

It is our policy not to be undersold by any authorized dealer on regularly priced products or advertised specials. If you have any questions, please contact our sales department and ask for the Sales Manager or email us. Most of the time, we will match prices from authorized dealers for new products with full warranty. We do not price match with sellers on Amazon or eBay as the product's authenticity cannot be verified. If we decline to match a competitor's pricing on an item, we'll let you know why. We assure you that our prices are very competitive. More questions? Use the contact us link below with subject 'Price Match'.

Unfortunately, we do not do any more fax or mail orders for security reasons. You can call us at 410.992.3272 to place orders by phone, or use our website Our website is very user friendly and you should not find any problem in ordering. 

We accept the following methods of payment.- Visa- Mastercard- American Express- Discover- Corporate Checks- Paypal- Apple Pay- Google PayWe do charge at the time of ordering since we do not store credit card information on our computer. It is stored with the processor.  

The shipping and handling is calculated automatically when you input the address.  The shipping is directly calculated from USPS, FedEx carriers and is very similar to what is charged to us. 

Yes, we now use USPS to send to PO/APO/FPO address.You can order it online or call us at:(410) 992 3272 to order.

We do ship internationally and we give importance to international customers equally as the domestic customers. If the product can be ordered online please proceed to checkout and choose your country in the drop-down list and complete the checkout. The shipping should be shown automatically. If the product cannot be ordered online, then please call us or Chat with us during our office hours. We do not take any more fax orders due to the security measure we have taken to protect customers identity. Please note that we do only FOB shipping. The recipient is responsible for all additional brokerage fees, customs fees, duties and/or other fees that may apply. There are some countries we do not ship as per US trade embargo and high fraud rates.

We are thinkers of 100% satisfaction. Our return policy is 45 days from the date of ordering. Please enclose a copy of your invoice and include all original packaging and literature. We will gladly give you a credit, exchange or refund, less shipping charges (if the item was shipped with "free shipping" you will be charged the respective shipping fee).Fountain pens and inkball pens will incur a 20% restocking fee if they have been inked.If you receive a defective item, we will reimburse your return shipping charge of US Ground. Please call us to make the US Return label.Return your product to:Pen Boutique LtdAttn: Returns Department5560 Sterrett Place.Suite 105Columbia, MD 21044 USAWe cannot accept returns on:Special OrdersEngraved ItemsCorporate OrdersLimited Editions where a factory seal on the packaging has been broken by the customerWhere the product was new and undamaged and the damage was caused by the customer.

We are one of the few in the business who gift wrap in a beautiful traditional way with a matching bow. Please call us or add a note and we can arrange for the gift wrap. 

We *do not *repair pens in-house. In fact, it is one of the most delicate things you can do. Hence, we use the manufacturer to do the repair. It serves two things: One manufacturer's genuine parts are used and second if the product is within the warranty period, it keeps the warranty intact. Repairs are handled directly by the manufacturer or manufacturer representative.  Please reach out to us to get the information as to where to send it for repair. 

Phone: (410) 992 3272Email: support@penboutique.comNote1) You can  send the pen by yourself to repair to the manufacturer office in the US. We have seen that it is more effective. 2) It takes around anywhere from 3 to 4 weeks (minimum) to repair the pen from the manufacturer. Limited Editions, take much more time since it has to go the respective countries. So, if you are seriously in love with your pen, then it is better to find an alternative in the mean time.

We are not producing paper catalogs anymore.  We are working on digital catalog.  Paper catalogs we have found that it is generally is not as popular like before as website is a live catalog and allows you to filter it more effectively. 

Still have questions? We are here to serve you. We are known for our Pre and Post sales help. That is the major difference you are going to find with us. We take care of you equally even after we have made sales. Hence, any questions unanswered are welcome. Please give us a call or email us using the 'contact us' link.