Pen Boutique Privacy Policy
Effective Date: 01/01/2025
1. Introduction
At Pen Boutique, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your information. By using our website (www.penboutique.com), you agree to the terms outlined in this policy.
2. What Information We Collect & Why
We collect the following types of information to provide you with a seamless shopping experience:
A. Information You Provide Directly
🔹 Account & Order Information: When you create an account or place an order, we collect your name, email, phone number, billing/shipping address, and payment details.
📌 Why? To process orders, ship products, and provide customer support.
🔹 Customer Support Inquiries: If you contact us via email, chat, or phone, we collect your contact details and message content.
📌 Why? To respond to inquiries and improve customer service.
🔹 Newsletter & Marketing Preferences: If you subscribe to our newsletter, we collect your email address.
📌 Why? To send updates, promotions, and product news (you can opt-out anytime).
B. Information We Collect Automatically
🔹 Device & Browsing Data: We collect IP address, browser type, device information, and browsing behavior when you visit our website.
📌 Why? To improve website performance, prevent fraud, and enhance user experience.
🔹 Cookies & Tracking Technologies: We use cookies and similar technologies to store preferences, track analytics, and personalize content.
📌 Why? To remember your shopping cart, analyze website traffic, and improve our services. You can manage cookie preferences in your browser settings.
C. Information from Third Parties
🔹 Payment Processors: When you make a purchase, we may receive transaction details from Shopify Payments, PayPal, or other payment gateways (we do NOT store full payment details).
🔹 Advertising & Analytics: We use Google Analytics, Facebook Pixel, and other tools to measure website traffic and improve marketing campaigns.
📌 Opt-out? You can disable cookies or opt out of targeted ads via Google Ads Settings or Facebook Ad Preferences.
3. How We Use Your Information
We use your data for the following purposes:
✔ Order Fulfillment: Processing and delivering purchases.
✔ Customer Support: Responding to inquiries and troubleshooting issues.
✔ Marketing & Promotions: Sending newsletters, exclusive offers, and product updates (only if you opt-in).
✔ Website & User Experience Improvements: Analyzing trends to enhance functionality.
✔ Fraud Prevention & Security: Detecting and preventing unauthorized access or fraudulent transactions.
4. Data Sharing & Third-Party Partners
We do not sell your personal data, but we may share information with trusted partners to fulfill orders and improve services:
🔹 Shipping & Logistics: USPS, UPS, FedEx for order delivery.
🔹 Payment Processing: Shopify Payments, PayPal, Apple Pay for secure transactions.
🔹 Marketing & Analytics: Google, Facebook, and Klaviyo for personalized marketing and customer engagement.
📌 Your Choice: You can opt-out of marketing communications anytime by clicking "Unsubscribe" in emails or contacting us at support @ penboutique.com
5. Data Security & Protection
We implement strong security measures to protect your data, including:
🔐 SSL Encryption: All transactions are encrypted for secure payments.
🛡 Access Controls: Only authorized personnel can access your personal information.
📌 Breach Notification Policy: If a security breach occurs, we will notify affected users within 72 hours, in compliance with applicable laws.
6. Your Rights & Choices
A. GDPR Rights (For EU Customers)
If you are in the European Union (EU), you have the right to:
✔ Request access to your data.
✔ Request correction or deletion of your data.
✔ Withdraw consent for marketing.
To exercise these rights, contact us at [insert email].
B. CCPA Rights (For California Residents)
Under the California Consumer Privacy Act (CCPA), California residents can:
✔ Request details about personal data collected.
✔ Request deletion of their data.
✔ Opt-out of data sharing for targeted advertising.
To submit a CCPA request, email us at [insert email].
C. Children’s Privacy (COPPA Compliance)
We do not knowingly collect data from children under 13. If you believe a child has provided us with personal information, please contact us support @penboutique for removal.
7. Cookies & Tracking Preferences
We use cookies to enhance your experience. You can:
✅ Accept cookies for full functionality.
❌ Disable cookies via browser settings (may affect website performance).
🔹 Manage preferences via our Cookie Policy page.
8. Carbon Neutral Shipping & Sustainability
🌱 Our Commitment: Pen Boutique is proud to introduce Carbon Neutral Shipping!
✔ Every order helps support environmental projects through Planet, which funds carbon removal initiatives.
✔ Customers can opt-in with 50 cents per order to contribute further.
✔ Pen Boutique makes a contribution for every order to reduce environmental impact.
Learn more about our sustainability efforts here.
9. Updates to This Policy
We may update this Privacy Policy periodically. If significant changes occur, we will notify users via:
📩 Email (if subscribed)
📌 Website notification
Last updated: 3/1/2025
10. Contact Us
For any privacy-related inquiries or requests, you can reach us at:
📧 Email: support @penboutique.com
📞 Phone: 410.992.3272
📍 Address: 5560 Sterrett Pl. Suite 101, Columbia ,MD 21044
